Workspend Proposal for MCR Hotels 2.0
This is a proposal to MCR Hotels from Workspend, Inc. for the provisioning of MSP services and digital workforce ecosystems technology.
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This is a presentation from Workspend Inc. for MCR Hotels. It covers the provisioning of Workforce Management Services. Document Version: 1.2 Author: Heidi Hempfling Date: 03-31-26 Copyright exists on this material and is protected by Workspend 2026.
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Executive Summary MCR is seeking an MSP partner to support its contingent workforce program. While the initial request centers on staffing operations, the underlying need is significantly broader.MCR requires a systems -oriented MSP capable of orchestrating the end-to-end Procure -to-Pay workflow across Dayforce, Simplify, and Coupa. Workspend proposes a solution that addresses not only the operational ‘soft’ components of contingent labor oversight,but the architectural, data, andoperational governance challenges that currently prevent MCR’s program from functioning at scale. Our approach delivers the integration strategy, workflow design, reporting infrastructure, and change management leadership that MCR cannot obtain from a traditional MSP. Background MCR manages a contingent workforce of approximately 360 active workers, with the potential to scale to 1,000+ across 40 –70 suppliers. The organization leverages SimplifyVMS with integrations to Dayforce and Coupa. Despite these tools, the contingent laborprogram lacks a cohesive workflow, consistent data flow, and a procurement function to govern the process. MCR is seeking an MSP to provide operational support, vendor management, and reporting. However, the true requirement is deeper:MCR needs a partner who can architect, manage, and enforce the technical and procedural backbone of the contingent labor lifecycle. Current Workforce Challenges MCR’s challenges stem from systemic disconnects rather than isolated operational issues. The following complications are driving inefficiency, risk, and financial exposure: •Disconnected Systems : Dayforce, Simplify VMS, and Coupa do notmanage data orcommunicate in ways that support a reliable, coherent, joined -up Procure -to-Payprocess . •Insufficient Reporting Infrastructure : Dashboards alone do not meet their needs. •Contractor Onboarding : Current onboarding requires manual entry, dummy profiles, and no standardized workflow. 2
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•Change Management + Adoption : MCR’s lean internal structure means no internal capacity for change management, adoption, or workflow design . •High Risk of Double Payments : 2 Without upstream validation, MCR face s duplicate invoices , misaligned hours , incorrect vendor billing . If these gaps remain unresolved, MCR will continue to face operational, financial, compliance, and scalability impacts. When data lacks coherence at this level, the organization becomes less able to serve stakeholders, anticipate change, answer emerging questions, or optimize day -to-day operations. The result is missed cost efficiencies, elevated risk, and reduced visibility into potential improvements and productivity gains. 3 3
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Our Approach AFull-Service MSPProvision Workspend approaches MCR’s needs through a systems -first lens. Our solution is built todirectly address the root causes of MCR’s challenges. 1.Integration Strategy Workspend will define: •What data moves between Dayforce, Simplify, and Coupa •What triggers each data movement •What the MSP owns vs. what MCR owns •How to leverage existing integrations without rebuilding them 2.Procure -to-Pay Workflow Architecture Workspend willdesign and managethe full lifecycle: Worker Creation •Standardized intake form • MSP -owned worker record creation •Automated or semi -automated sync into Simplify •Elimination of dummy Dayforce profiles Time Capture • Dayforce →Simplify timefeed validation •Exception reporting for missing or incorrect punches Invoice Creation •Simplify generates invoices based on validated hours •MSP ensures alignment with PO or non -PO logic Coupa Integration •Clean invoice data flows into Coupa •MSP prevents double payments through upstream validation 4
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Payment Trigger •Vendor communication and compliance management • MSP -owned corrections and dispute resolution Supplier Management •Workspend will provide access to a 2,200+ supplier network spanning national, regional, niche, and specialty staffing partners •Ability to source and place talent across all MCR role types, including high‑turnover, niche, and urgent go ‑to‑work roles •Curate and maintain a high ‑performing, diverse supplier ecosystem •Onboard and enable suppliers into the program and VMS •Define supplier tiers, fee structures, and program expectations •Ensure supplier compliance with all contractual and program requirements •Distribute requisitions and manage supplier engagement •Monitor supplier responsiveness, quality, and fulfilment performance •Conduct regular supplier audits (rates, screenings, documentation) •Deliver supplier scorecards and performance reviews •Rationalize and optimize the supplier base using data ‑driven insights •Provide ongoing communication, training, and support to suppliers 3.Contractor Onboarding Redesign Workspend will implement: •A standardized intake form • MSP -led worker creation •Automated sync into Simplify •Removal of dummy Dayforce profiles •A clean, auditable onboarding workflow 5
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4.Reporting + Raw Data Access Workspend will deliver: •A raw data layer • API-ready data structures •Operational reporting •Exception reporting (punch errors, mismatches, missing hours) •Vendor compliance reporting •WRAP Reporting & Analytics Platform (WRAP transforms contingent workforce data into actionable, forward ‑looking insight that informs both day ‑to‑day decisions and long ‑term planning. ) 5 5.Change Management + Adoption Workspend will lead: •Vendor communication •Hiring manager training •Process documentation •Governance and enforcement •Ongoing workflow optimization Where Value Comes From 1. Cost Economies (Efficiency and Leakage Prevention) The primary cost savings come from process automation and the elimination of "ghost" costs. •Reduced Administrative Overhead:By automating the sync between Dayforce (HCM),Simplify(VMS), andCoupa(Procurement), the hotel group avoids hiring a massive back -office team to manually enter data, track hours, and reconcile invoices across multiple properties. •Elimination of Dummy Profiles: In high-turnover environments like hotels, "dummy" profiles are often created in payroll systems to get people working quickly. This leads to payroll leakage and overpayments. Standardized intake forms ensure every worker is tied to a valid record from th e start. 6
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•P2P Optimization: UsingCoupalogic for PO vs. non -PO spending ensures the hotel group captures negotiated rates with suppliers (e.g., linens, food, cleaning services) rather than allowing "maverick spend" at individual hotel sites. 2. Risk Reductions (Compliance and Data Integrity) •Labor Compliance:The Time Capture ensures that hours worked match contract terms and local labor laws. This prevents wage -and-hour lawsuits, which are common in the hospitality sector. •Data Governance:By defining what the MSP owns vs. what MCR owns, the organization avoids gray areas where tasks might fall through the cracks. The automated sync reduces human error in data movement, which is the leading cause of data breaches and financial inaccuracies. 6 •Standardized Worker Records:Centralized "Worker Creation" means that background checks, certifications (e.g., food safety), and tax documentation are handled uniformly across all locations, ensuring every property meets brand and legal standards. 3. Strategic Advantages (Scalability and Visibility) These benefits allow MCRto focus on guest experience rather than backend troubleshooting. • Plug-and-Play Scalability:Because the Integration Strategy is already defined, the hotel group can open its 5th or 50th hotel using the same architecture. There is no need to rebuild integrations for every new property. •Total Spend Visibility:By integrating the P2P workflow into a single ecosystem, leadership gets a single source of truth. They can see real -time labor costs and procurement spend across the entire group, allowing for better forecasting and more aggressive negotiation with vendo rs. •Focus on Core Mission: MCRcan remain lean at the corporate level. By outsourcing the systems -first lens to theWorkspend (MSP) , theMCR’sleadership can focus on hotel acquisitions, brand standards, and guest satisfaction rather than IT architecture. 7
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Summary Overview Feature Primary Benefit Why it Matters Handles high -volume seasonal hiring Unified Data Flow Speed & Accuracy effortlessly 7 Prevents overpayment for unverified Timefeed Validation Financial Control contractor hours Minimizes the need for property -level Automated Sync Reduced Labor "night auditors" to do data entry 7 8
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Workspend’sOffer What Workspend Provides that No One Else Can Workspend’s differentiators are directly aligned with MCR’s needs: 9
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How is itthatWorkspend Can Uniquely Provision these Services? The Workspend DNA Most MSP firms evolved from ’high-touch’workforce management outsourcing companies established in the 1990’s, or from staffing firms, many of which began as diversity staffing providers. Workspend comes from a different place. The origins of Workspend blend the unique DNA of a tech -startup culture with a‘people-first’ continuous improvement/problem -solving mantra, all grounded in the belief that successful MSP programs must‘manage the work, control the spend.’Much of our success comes down to the pragmatic workforce -management expertise of o ur advisory team. Full-Service Commitment We are differentiated by our business model . Acknowledging our contribution to your success lies in the fulcrumof strategic innovation advisory ,technology ecosystem , and soft services workforce management provisioning. We achieve operational economies by applying digital technologies in smartways and engineer our approach around a year-on-year net improvement philosophy, so our clients avoid the disappointments of year-one gains followed by second -and third-yearperformance tail -offs. Our Cloud Data Architecture Workspend has been innovating in enterprise workforce technology since the early 2000’s. OurWRAPprivate cloudtech stack emerged years before our MSP provision and is unique in the MSP market, offering comprehensivetooling to deliver composable data across the Workforce Management Systems ecosystem. We overlay our ultra - secure private cloud technology to harmonize insights, drive economies through automation, and find smart new ways to achieve the workforce ambitio ns of our clients. 10
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Conclusion MCR is seeking more than an MSP —you are seeking a strategic partner who can modernize your workforce program, elevate supplier performance, and deliver 9operational excellence. Workspend is uniquely positioned to do exactly that. With our systems -first approach, deep expertise in multi -system orchestration, and proven ability to build end -to-end Procure -to-Pay workflows, we bring the structure and discipline MCR has been missing. Our 2,200+ supplier network ensures immediate accessto talent across every role type. Our high -touch partnership model ensures alignment, responsiveness, and continuous improvement. Workspend is committed to delivering transparency, accountability, and measurable outcomes from day one. Our team stands ready to support MCR with the systems expertise, supplier reach, and governance leadership required to build a scalable, compliant, andfuture-ready workforce program. Sincerely, The Workspend Team Contact Information Heidi Hempfling Heidi.hempfling@workspend.com 727.687.7006 www.workspend.com 10 11
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Appendices Resources Workspend will provide a dedicated, highly skilled team to support program operations and deliver all services outlined in this proposal. 12
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Cost Model Workspend offers a flexible and transparent MSP fee aligned with the scope and complexity of MCR’s workforce program. MSP FeeStructure MSP Fees for Contingent Labor and services are provided below based on a supplier - fundedmodel for all services. MSP Fee: Contingent Labor MSP Program Annual SpendGeneral Target MSP Rebate Net MSP Fee Contingent Multiplier $0-$20MM 0.00% 2.2% $20-$40MM 0.10% 2.10% $40MM+ 0.20% 2.00% Notes: •Current Pricing assumes a minimum annualized spend of $300K/year and includes all headcount tracking at no additional cost. •Implementation Fee will be waived What the MSP Fee Covers •Sourcing & Talent Engagement: access toWorkspend’srobust supplier network and management of the end -to-end recruitment cycle for contingent workers. •Onboarding & Offboarding:Seamless candidate start and separation process including background checks drug screenings, and equipment logistics. •VMS Administration & Support:Technology oversight, workflow optimization, and helpdesk support. •Compliance Management: Ensuring alignment with federal, state, and local employment laws, as well as contractor classification requirements. •Advanced Analytics & Reporting : Data-Driven insights into spend, suppler performance, DE&I metrics, and operational KPIs 13
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•Program Governance:Dedicated program office with SLAs, performance reviews, and continuous improvement initiatives. Pricing Assumptions Workspend is delivering this program based on an expected minimum of $300,000 in annual MSP revenue. This level of revenue supports the dedicated resources, systems, and fixed operational costs required to manage the program effectively. MSP revenue will be measured on a calendar -year basis, with the first year prorated from the program launch date. Workspend will track progress toward this minimum throughout the year and provide regular updates. If the minimum annual revenue is not met, any shortfall will be invoiced to MCR after year -end. This pricing is valid for 120 daysfrom the date of this proposal. Our Tech-Stack Workspend’s Reporting and Analytics Platform (WRAP)is built on Microsoft ASP.NET technologies and resides on any major cloud Infrastructure -as-a-Service (IaaS) platform. It is a codeless application Platform -as-a-Servicethat incorporates building blocks for Extract-Transform and Load (ETL)data engineering, Robotic Process Automation (RPA), AI Agent adoption, data visualization, database management,geospatial intelligence, custom reporting, messaging, and a variety of other key building blocks. The foundation of our platform is a DataSecurityand Privacy by Designmantra, which is why our digital ecosystem incorporates additional layers of security governance and provisioning, not least its clever use of IP -SEC Passports, multi -layered User Authentication and anti -canonicalization attack provisioning.As you would expect, we Workspend’sdigital ecosystemaccelerates theadoption of secure private cloud Workforce Management solutions across territories, allowing our clients to accelerate their digital evolution plans whilst eradicating constraints created by fragmented data management systems. 14